IT Support & Managed Services Vs. Traditional IT Support Services – Which is Better?

managed IT services in OC

The efficiency of operations is a priority for businesses of all sizes, although not every organization is prepared to maintain it. As a result of having limited managed IT services in OC, small businesses can fall behind in updating and managing their networks, which can expose their systems to vulnerabilities or outages.

In order to assist you in making the best decision for your company’s particular needs, let’s look at both traditional IT support services and managed IT services in OC.

What is Traditional IT Support?

It is common for traditional IT support to be referred to as break-fix support. The reason for this is that this support channel has a reactive nature.

When you work with a traditional IT support provider, you’ll be able to access a team of IT experts who are readily available to assist you whenever you need them. When you encounter an issue that requires resolution, you notify the provider’s help desk and wait for the issue to be resolved.

It is possible to achieve traditional IT support in-house. Nevertheless, hiring an in-house professional IT engineer could be expensive if you want them to do the work for you.

What is Managed IT Service?

In comparison to the previous option, managed IT services in OC offer a much wider range of services. In order to achieve this, managed IT services are proactive rather than reactive.

What does this mean exactly? Basically, it shows how your third-party provider is monitoring the situation at all times. In contrast to traditional IT support, which waits for an aspect of your system to break, the managed IT service team is constantly working in the background to ensure that everything runs smoothly.

IT issues are prevented from causing problems for your business with their round-the-clock monitoring. Due to this, your business will not suddenly stop operating—it will continue running 24 hours a day, seven days a week. Additionally, managed IT service providers offer expertise as part of their services. 

Depending on your selected package, you can enjoy everything from an advanced backup and recovery system to the most recent antivirus software. Whenever necessary, experts are available via their help desk to provide support.

There is also an advantage to managed services regarding payment structures. In most cases, you pay a fixed monthly rate, so there are no hidden fees.

Making the Right Choice for Your Business

Consider the pros and cons of each model, along with their key pain points, when deciding what type of support model is right for your business.

However, there is actually an easy answer to this question. How dependent your business is on the availability of your IT support will determine whether you should go for traditional vs. managed IT services in OC.

You can also ask how much money your business would lose if your systems were down for a day, two days, or even three days. For businesses that really need their IT systems up and running to serve their clients all the time, managed IT service providers will make more sense.

We can help you find out if a managed service model would be a good fit for your company’s IT systems. For more information, you can contact us at 714-338-7100 at Affant IT Management today!

Go to top